Shipping & Delivery
At SLOANE Nº 9, each garment is individually prepared to order with care and attention to detail. Our made-to-order approach allows each piece to be prepared specifically for your order before being packaged and dispatched.
Made to order
All SLOANE Nº 9 garments are made to order. Once your order has been placed, preparation of your piece will begin specifically for you. Production and dispatch can take up to 14 business days. Please note that this preparation period is separate from the delivery time stated below.
Shipping
Once your order has been completed, it will be securely packaged and dispatched using a trusted courier service.
Shipping is complimentary on all orders.
You will receive a shipping confirmation email containing your tracking information as soon as your order has been dispatched.
Delivery times vary depending on your location:
- United Kingdom: 3–5 business days
- Europe: 3–5 business days
- United States & Canada: 5–7 business days
- International: 5–7 business days
Please note that these delivery estimates begin after your order has been completed and dispatched and are estimates only.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number so that you can follow your shipment from dispatch through to delivery. Please allow up to 48 hours after dispatch for tracking information to update.
Customs & Import Duties
Delivery is free. However, international orders may be subject to customs duties, taxes or import fees imposed by the destination country. Where applicable, customs duties, taxes and import charges are the responsibility of the customer and are not included in the purchase price. The amount charged, if any, is determined by the relevant customs authority and is outside the control of SLOANE Nº 9.
Delivery Delays
While we aim to meet all estimated delivery times, occasional delays may occur due to customs clearance, adverse weather conditions, public holidays, courier disruptions or other circumstances outside our control We appreciate your patience and understanding should this occur.
Need Assistance?
If you have any questions regarding your order, delivery or tracking, please contact our customer care team.
SLOANE Nº 9
Email: hello@sloaneno9.com