Privacy Policy

Privacy Policy

This Privacy Policy explains how Sloane Nº9 (“we”, “our” or “us”) collects, uses and protects your personal information when you visit our website, place an order or contact us.

We process personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

1. Collection of Personal Information

We may collect personal information when you place an order, create an account, contact us or otherwise use our website. This may include your name, email address, telephone number, billing address, delivery address and order information.

Payments are processed securely through PayPal. We do not directly store your full payment card details. We may also automatically collect certain technical information when you visit our website, such as your IP address, browser or device information and information about how our website is used.

Cookies

We may use cookies and similar technologies to operate our website and improve your shopping experience. Where consent is legally required, we will ask for your permission before using non-essential cookies. You can manage your preferences through the cookie controls available on our website.

2. Use of Personal Information

We use the personal information we collect:

  • To process and deliver your orders.
  • To communicate with you about your order.
  • To provide customer support and manage returns or refunds.
  • To operate, protect and improve our website and services.
  • To prevent fraud and protect our business.
  • To send marketing communications where permitted.
  • To comply with legal, tax and accounting obligations.

Some of our suppliers and service providers may be located outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

3. Legal Basis for Processing

We process your personal information using the following legal bases where applicable:

Performance of a contract: To process your order, arrange delivery, provide customer support and manage returns or refunds.

Legal obligations: To comply with applicable legal, tax and accounting requirements.

Consent: Where you have given consent, such as for certain marketing communications. Where we rely on consent, you may withdraw it.

Legitimate interests: Where necessary to operate and protect our business, prevent fraud and improve our services, provided that those interests are not overridden by your rights.

4. Sharing of Personal Information

We do not sell your personal information. We may share personal information where necessary with trusted third parties who help us operate our business, including:

PayPal and other payment services, delivery and courier companies, our website and technology providers, and our suppliers and fulfilment partners who require information to prepare and deliver your order. We may also disclose information where required by law or to protect our legal rights.

Some recipients may be located outside the UK. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism.

5. Your Rights 

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Access personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete your personal information.
  • Ask us to restrict certain processing.
  • Object to certain processing.
  • Request transfer of your information where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at sloanenumber9@gmail.com .

You also have the right to raise a concern with the Information Commissioner’s Office (ICO).

6. Security 

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders and meeting legal, tax and accounting obligations.

When personal information is no longer required, we will delete or anonymise it where appropriate.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

Sloane Nº9

hello@sloaneno9.com


Last updated: 1 October 2026