Returns & Refunds

Thank you for shopping with SLOANE Nº 9. Each of our garments is prepared to order with care and attention to detail. Please review our returns and exchanges policy carefully before placing your order.

Made-to-Order & Custom Pieces

SLOANE Nº 9 garments are made to order specifically following your purchase. Please note that due to the nature of fur and the fact that items are custom-made we are unable to accept returns or exchanges. All sales for these items are final. 

    Discounted & Final-Sale Items

    Items expressly identified as final sale cannot be returned or exchanged. Where an item has been purchased using a promotional or discount code, any return or exchange eligibility will be subject to the terms of that promotion and cannot be returned or exchanged.

     Exchange Policy

    Where an item is eligible for exchange, we understand that you may occasionally require a different size.

    Exchange requests must be made within 7 days of receiving your order.

    To qualify for an exchange:

    • The garment must be unworn, unused and in its original condition.
    • The garment must have no marks, stains, odours, damage or signs of wear.
    • Fur collars, cuffs, trims and other components must be returned undamaged and in their original condition.

    All returned garments are inspected before an exchange is approved. Items must be returned in their original condition. Fur-trimmed pieces must be returned with the fur collar/trim undamaged and attached.

    How to Request an Exchange

    To request an exchange, please contact us within 7 days of receiving your order at: hello@sloaneno9.com

    Please include your order number, the item you wish to exchange and the replacement size requested. We may request clear photographs showing the condition of the garment before providing return instructions.

    Please do not send an item back before contacting us and receiving return instructions.

    Important Notes

    We reserve the right to refuse a return or exchange where a garment does not meet the applicable return conditions. Please review the product description carefully before placing your order. If you are unsure about sizing, we recommend contacting us before purchasing.

    Need Help?

    If you have any questions regarding your order, sizing, returns or exchanges, please contact us at: hello@sloaneno9.com

    Our team will be happy to assist you.

    Thank you for choosing SLOANE Nº 9.